CAN I ENTER FORD FIELD USING A HARD STOCK OR PAPER TICKET?
No. In accordance with the National Football League's digital ticketing policies, all NFL teams are required to deliver tickets digitally. All Detroit Lions tickets and parking passes will be delivered digitally in your personal My Lions Account powered by Ticketmaster's convenient digital ticketing platform.
HOW DO I ACCESS MY SECURE DIGITAL TICKETS ON MY SMARTPHONE?
Download the Detroit Lions Official App from iTunes or App Store or the Google Play Store. Click on the "Account" tab in the bottom navigation. Login with your "Ticketmaster or My Lions Account" to view your digital tickets. When you get to the game, present your smartphone to the guest services representative to have your ticket scanned.
If you have guests and multiple tickets on your phone, swipe to navigate between them.
CAN I PRINT MY TICKET FROM HOME?
No, all tickets are fully digital and only accessible via your mobile device. Your phone is your ticket.
CAN I USE A SCREENSHOT OF MY TICKET?
No, a secure digital ticket must be presented either within the app, the mobile website or within your phone's wallet to gain entry into Ford Field. Screenshots and PDF/paper tickets will not be valid for entry. Any guests arriving to Ford Field with a screenshot/PDF/paper ticket will be directed to the box office and will need to provide photo identification to verify that they are the ticket owner of record.
WHAT HAPPENS IF MY TICKET DOESN'T SCAN PROPERLY?
That can usually be solved by turning your screen brightness to the highest setting. If that doesn't work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.
WHAT IF I LOSE CONNECTIVITY / CAN'T CONNECT TO MY ACCOUNT?
Our team app includes offline mode so once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet.
WHAT IF MY PHONE BREAKS, DIES, OR IS LOST/STOLEN BEFORE I ARRIVE?
Simply come to the box office on event day, present your photo ID, and verify either your email address or mobile phone number. At that point, we'll verify that you are the ticket holder of record and provide a ticket resolution.
CAN I HAVE MULTIPLE TICKETS ON A SINGLE PHONE?
Yes; however, it's much easier to transfer to each attendee their individual ticket.
WHAT IF MY ENTIRE PARTY ISN'T WITH ME WHEN I'M READY TO ENTER?
You can easily transfer each member their ticket individually since each person entering will need a ticket to get in.
HOW DO I TRANSFER A TICKET?
It's easy! Once logged in, do the following:
- Select "Access My Ticket(s)", then choose your event and tap TRANSFER (Note: some exclusions apply for suite access, premium seating areas and complimentary tickets.)
- Select the tickets you'd like to send to another party, then select TRANSFER Tickets
- Select your favorite sharing app and TRANSFER ticket ownership to your recipient(s) via email, text or social media.
DOES THE PERSON I SEND THE TICKETS TO NEED A TICKETMASTER ACCOUNT?
Yes, if the secure digital ticket recipient doesn't have a Ticketmaster account with the Detroit Lions already, they will simply create an account when accepting the secure digital ticket.
WHAT IF I FORWARD TICKETS TO THE WRONG PERSON, CAN I RECALL THE TICKETS?
Yes, you can reclaim tickets as long as they haven't already been accepted by the recipient. Please be careful to enter your contacts email address or mobile phone number accurately when transferring tickets. Once a ticket has been claimed by the recipient, the tickets cannot be returned or recalled from the new ticket recipient.
CAN TICKET HOLDERS TRANSFER TICKETS AFTER THE EVENT HAS STARTED?
Yes; however, you cannot transfer a ticket after the ticket has been scanned for entry into Ford Field.
CAN TICKET HOLDERS SELL TICKETS AFTER THE EVENT HAS STARTED?
No, you will not have the ability to sell tickets after the event has begun or after a ticket has been scanned valid for entry.
I PURCHASED MY TICKET(S) FROM A THIRD-PARTY SOURCE THAT IS NOT AFFILIATED WITH THE DETROIT LIONS AND I HAVE NOT RECEIVED MY SECURE DIGITAL TICKET(S) YET. WHAT SHOULD I DO?
If you purchased your ticket(s) from a website other than the Detroit Lions, Ticketmaster, the NFL Ticket Exchange, StubHub, or SeatGeek we do not have access to the record of your purchase. You will have to contact the third-party source from which you purchased the ticket(s) to inquire about your digital ticket delivery status.
HOW DO I SELL A TICKET?
Selling a ticket is similar to sending a ticket, with a few additional steps:
- Tap "Access My Tickets(s)", then choose your event and tap Sell (Note: not all tickets are eligible for resale.)
- Select the tickets you want to sell and enter your asking price
- Choose your payout method
- Hit Sell Tickets and you're done
IS MY PERSONAL INFORMATION SECURE?
Yes, our ticketing software and ticket management systems are PCI compliant, your mobile ticketing account and password are well protected.
