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POLICIES

Ford Field and The Detroit Lions, Inc. (“DLI”)

General Ticket Policies & Information

(1) Address Changes

Please keep us informed about account adjustments such as address changes, contact changes for organizations, new phone numbers, etc. Submit new information (on letterhead, if applicable) in writing along with a copy of your photo identification to: Ford Field Ticket Office, 2000 Brush St., Detroit, MI 48226. Always refer to your account number when corresponding with the Ford Field Ticket Office. It is the responsibility of the season ticket holder to notify us of any account changes.

(2) Advance Ticket Sales

The Ford Field Ticket Office is located outside of Gate A on the southwest side of the stadium. During Lions games, advance ticket sales for upcoming events at Ford Field will be sold at the indoor ticket windows, just inside of Gate A. All sales are final. No refunds or exchanges. DLI reserves the right to cancel orders, void tickets, deny admission and (if applicable) terminate Season Ticket Accounts for violation of any policies of Ford Field or DLI without notice.

(3) Children

Children two (2) years of age and under will be permitted to enter Ford Field for Detroit Lions home games without a ticket. They must be seated on a parent or guardian's lap and must not interfere with the sightlines and/or enjoyment of other fans. Strollers, infant car seats and carriers are not permitted.

(4) Club Seats

Club Seats are available. Click here for more information, or call 313-262-2013.

(5) Duplicate or Reproduced Tickets

Tickets must be used in the form issued by DLI. The type of tickets (whether hard copy, digital, mobile-based, or RFID card) and delivery method of all tickets shall be determined by DLI in its sole discretion. Member acknowledges and agrees that DLI may deliver tickets to Member via mobile application, text message, or RFID card. Photocopies, digitally reproduced or altered tickets are considered counterfeit, will not be honored and will subject the Member’s Account to cancellation. For the protection of its fans, Ford Field and DLI recommend obtaining tickets directly from DLI or NFL Ticket Exchange, where authenticity can be assured.

 (6) Lost or Stolen Tickets

Tickets which are lost, stolen, or destroyed may be replaced with a seat authorization pass for an individual game. The fee for an authorization pass is equal to the face value of the lost or misplaced ticket. Payment must be made by cash or check only, at the time the pass is issued. If the unused ticket(s) are returned to the Ticket Office no later than ten days after the end of the season, a refund will be issued. This policy also applies to tickets that are presented at the Ford Field entrance gate bearing the wrong date. If possible, please contact the Ticket Office prior to the event date in this situation. On game or event day, the Ticket Office will be able to assist no earlier than two hours prior to kickoff.

(7) Premium Suites

For suite sales and inquiries call (313) 262-2121 or email Premium.Suites@lions.nfl.net

(8) Re-Entry Policy

A very limited re-entry policy is in place for medical conditions only. Medical re-entries will be directed through First Aid stations.

(9) No Refund or Exchanges

All sales are final. No refunds or exchanges. Bank items returned for any reason are subject to a $100 returned check or service fee.

(10) Revocable License

Your ticket is a revocable license. It may be revoked and admission refused at the sole discretion of Ford Field and DLI. Ford Field and DLI reserve the right, without the refund of any portion of your ticket purchase price, to refuse admission or eject any person whose conduct is deemed disorderly or fails to comply with the terms and conditions contained herein.

(11) Assumption of Risk, Indemnification

Guests are at their own risk with respect to the dangers inherent or incidental to football games and other events whether occurring prior to, during, or after the actual game or event. Ford Field and DLI are not responsible for personal injury or lost, stolen, or damaged property. By entering Ford Field, you agree to hold Ford Field, DLI, its subsidiaries and their affiliates, employees and agents harmless for such risks.  By entering Ford Field, you agree to indemnify and hold harmless, to the fullest extent permitted by law, DLI, the NFL and its Member DLIs from and against any losses, damages, liabilities, claims or demands (including attorneys’ fees and costs of investigation) arising out of or related to any act or omission, breach of any provision of these terms and conditions, or violation of any applicable law, rule, regulation, order or policy, by you or any person using your tickets.

(12) Security

Guests’ belongings may be searched upon entry into Ford Field and prohibited items may be confiscated. By tendering a ticket and entering Ford Field, you consent to such searches and waive any related claims that you might have against the NFL, its Member DLIs, its affiliates, or its agents. Guests who elect not to consent to these searches will be denied entry into Ford Field. See the Ford Field Fan Code of Conduct for additional information.

(13) Recordings

Guests may not transmit or aid in transmitting any picture, account or description (whether text, data or visual) in any media now or hereafter existing of all or any part of the football game or related events. Breach of the foregoing may result in legal action against the guest. By entering Ford Field, each guest grants to the NFL, DLI and their designees the irrevocable permission to use his or her voice or likeness without compensation in any media now or hereafter existing in connection with all or any part of the football game or related events, for any purpose whatsoever, including the commercial purposes of the NFL, DLI and their sponsors, licensees, advertisers or broadcasters.

(14) Dates and Times

The date and time of all games are subject to change by the NFL in accordance with its scheduling policies or as a result of other actions or events beyond the NFL's control. No refund will be provided if the holder of a ticket cannot attend.

(13) Uses Prohibited

Ticket holders may not enter the stadium or otherwise use this ticket for advertising, promotion or other commercial purposes (including contests, sweepstakes and giveaways) without the express written consent of the NFL and DLI.

(14) Americans with Disabilities Act

Ford Field complies with the Americans With Disabilities Act. Ford Field reserves the right to relocate any guest as necessary to insure such compliance and, if relocation is not possible, revoke their admission after refunding the price printed on the face of the ticket.

(15) Scalping

Ticket Scalping is not permitted on Ford Field grounds. To prevent the sale of fraudulent of counterfeit tickets, Ford Field and DLI recommend obtaining tickets directly from the box office or NFL Ticket Exchange, where authenticity can be assured.

(16) Will Call

The Will Call window (Gate A) is designed to allow guests to pick up tickets on game day or event day. Tickets may be left at will call by a player, staff Member or Ticketmaster only. Guests may not leave tickets or other items at Will Call for other guests.

(17) Zero Tolerance

DLI and Ford Field reserve the right to refuse admission or eject those individuals whose conduct is determined inappropriate. We invite you to report any unruly and unacceptable conduct to Ford Field security.

(18) Fan Code of Conduct

DLI is committed to creating a safe, comfortable and enjoyable experience for everyone. DLI wants all fans attending games to enjoy the experience in a responsible fashion. When attending games, all attendees are required to refrain from the following behavior:

  • Behavior that is unruly, disruptive, or illegal.
  • Intoxication or other signs of alcohol impairment that result in irresponsible behavior.
  • Foul or offensive language or obscene gestures.
  • Interference with the progress of the game (including throwing objects onto the field).
  • Failure to follow instructions of stadium personnel.
  • Verbal or physical harassment of other fans.
  • Concealment of prohibited items into the stadium.
  • Consumption of alcohol or profanity in DLI’s Family Fun Zone.
  • Disobeying the orders of Ford Field security personnel or the Detroit Police Department.

Ford Field and The Detroit Lions, Inc. (“DLI”)

Season Ticket Account Policies

In addition to the General Ticket Policies above, this Season Ticket Account Policy (the "Policy") of DLI governs the purchase by the person or entity identified in DLI’s records as the account holder ("Season Ticket Member”, or “Member”) of season tickets ("Season Tickets") for those certain seats ("Seats") designated in the Season Ticket Member’s account ("Season Ticket Account") for preseason and regular season Detroit Lions games played at Ford Field ("Games"). All Season Ticket Members are bound by this Policy.

Member agrees to the following terms and conditions and represents and warrants that Member is authorized to agree to this Policy (together with the Invoice (as defined below), the "Agreement") on behalf of such Member or the entity purchasing Season Tickets (if not an individual).

1. Season Ticket Accounts.

A Season Ticket Account consists of separate, limited and revocable licenses issued by DLI for Seats to each Game played during the applicable NFL season. Each ticket covered by or otherwise licensed pursuant to this Member license shall be referred to herein as a "Ticket" and only permits the bearer the right to attend the specific Game and occupy the Seat identified on such Ticket. Tickets and any and all other benefits or privileges of Member including but not limited to invitations to Season Ticket Member events shall be referred to herein as “Member Privileges". The Tickets, which Member shall receive, are owned by DLI. The Tickets and all Member Privileges are licensed solely to the Member.

2. Policies

Season Ticket Accounts are subject to such terms, conditions and policies, including the general ticket policies above and the Fan Code of Conduct. The current policies may be modified and supplemented at any time by DLI in its sole discretion without or without notice and are effective when adopted. Members should not rely upon or have any expectation that policies presently applicable to Season Ticket Accounts will continue to apply in the future.

3. Payment Terms.

a. Non-Refundable. 

Except as expressly stated herein, Payments made in connection with Season Ticket Accounts are non-refundable, whether made online, in-person, or otherwise. If an Member’s account is revoked by DLI without cause, Member’s exclusive remedy shall be a refund of any amounts paid for which no corresponding Tickets have been provided, which refund determination shall be made by DLI in its sole discretion. “Cause” shall include, but is not limited to, non-payment of amounts due DLI hereunder, violation of any ticket policies of DLI or Ford Field, or violation of the Fan Code of Conduct.

b. Automatic Renewal, Right to Cancel.

Approximately February 1 prior to each NFL season, DLI will issue an invoice or account statement (“Invoice”) for Member’s Season Tickets and related parking rights (if applicable) for the upcoming season. Member shall have until March 1 to notify DLI that Member wishes to cancel the Season Ticket Account (the “Opt-Out Period”). DLI will make commercially reasonable efforts to make the Opt-Out Period at least fifteen (15) days. To cancel, notify DLI in writing at: Detroit Lions Ticket Office, Attn: Season Membership Cancellations, 2000 Brush Street, Detroit, MI 48226. Unless Member gives notice of cancellation during the Opt-Out Period as provided above, then as consideration for the benefits granted to Member by DLI hereunder, the Season Ticket Account shall automatically renew for such upcoming season. 

Notwithstanding any renewal or automatic renewal, the opportunity to establish Season Ticket Accounts and purchase Season Tickets from year-to-year is a privilege granted by DLI to Members in its sole discretion and which may be revoked by DLI at any time with or without cause. Neither a Season Ticket Account, nor the opportunity to establish a Season Ticket Account, constitutes any form of legal, equitable, prescriptive or contractual property right under state statutory or common law or under the United States Bankruptcy Code. Members should not form any expectations or rely upon their ability to renew a Season Ticket Account or purchase Season Tickets for any given season. The location of the Seats for Season Tickets in a Season Ticket Account from year-to-year is determined by DLI in its sole discretion.

c. Payment Due Dates.

Unless a Member has enrolled in the 12-Month Payment Plan, Member shall pay total amount due for the following NFL season according to one of the following payment schedules:

i. “Annual Plan”. Payment shall be made of the full Invoice amount in a lump sum on or before May 1; or

ii. “Two-Payment Plan”. Member shall make a downpayment of 50% of the full Invoice amount on or before March 1 with the balance due in full in a single installment payment on or before May 1; or

iii. “Four-Payment Plan”. Member shall make a downpayment of 25% of the full Invoice amount on or before March 1 with three equal installment payments of 25% due on or before each of April 1, May 1 and June 1.

Notwithstanding the above, the exact due dates (“Due Date”) and amounts due will be set forth on the Invoice and are subject to change in DLI’s sole discretion.  DLI reserves the right to require any Member to pay the total amount due in full pursuant to the Annual Plan at any time. Payment plans are offered in the sole discretion of DLI and there is no guarantee that payment plans will be offered in the future.

For Members electing to pay in installments, each payment is applied first to your Tickets and any ancillary items (e.g. Season Parking) in chronological date order for the NFL season. Tickets will be released to a Member’s mylionsaccount on a game-by-game basis only after all seats for that game are fully paid for and cannot be transferred to another mylionsaccountuntil the Member’s account is paid in full.

d. Payment Methods.  

i. Members who elect the Annual Plan shall pay the amount on the Invoice by a valid credit or debit card (together with any replacement cards, the “Card”) or by certified check. If Member pays by Card, the Total Amount Due shall be automatically charged to Member’s Card immediately following the Opt-Out Period and Member agrees that DLI may automatically charge the total amount due to Member’s Card immediately following the Opt-Out Period. If DLI does not have a Card on file, DLI must receive Member’s payment in full of the Invoice by May 1 for Member to validly execute Member’s renewal for the Season.  

ii. Members who elect to pay pursuant to an installment plans (with any downpayment and each subsequent payment being referred to as “Installment Amounts”), each payment shall be made by a Card on file with DLI and Member agrees that DLI may automatically charge each Installment Amount to Member’s Card immediately on each Due Date thereafter. This Agreement constitutes Member’s preauthorization for DLI to charge Member’s Card in accordance with the terms herein acknowledges and agrees that no further authorization shall be required for the collection of any payments under this Agreement. Any past due amounts, including processing fees, due under this Agreement shall be added to the immediately following payment to be charged to the Card. Member hereby consents to electronic receipt of disclosures from DLI. All payments must be received, or funds must be available for automatic charge to the Card, by the dates listed in the Agreement.

iii. Members who elect to pay pursuant to any installment plan will not have tickets their tickets released to their Regardless of payment method, tickets are not released to the Member’s Season Ticket Account until paid for.

4. Default

All Membership Privileges are revocable by the Lions and/or DLI for failure to comply with any of the terms relating thereto, including without limitation, failure to make payment(s) or make funds available for automatic charge hereunder when due. If Member defaults or breaches this agreement, DLI, at its option, may do any, some or all of the following: (A) suspend the Membership license and the other rights granted to Member hereunder without reducing or suspending the license fees, (B) accelerate all Membership fees due for the current Membership Year so that they are immediately due and payable, (C) upon written notice to Member, terminate Member's right to use the Tickets and any other Membership Privileges provided under this Agreement, or (D) pursue any other right or remedy available to DLI at law or in equity. Whether or not Member's right to use the Membership is terminated by DLI, DLI may recover damages from Member's breach or default. If Member's right to use the Tickets is terminated, Member will still be liable to DLI for damages and DLI may take exclusive possession of the Tickets without liability to Member for damages of any kind.

5. Billing Information

Member shall be solely responsible for maintaining the Card so as to enable DLI to receive the payments throughout the Term. Should the Card be suspended or terminated, Member will provide DLI with another Card to which such payments can be charged. Member shall provide DLI with Member’s billing information as it may be changed from time to time, including mailing address, phone number and email address.

6. Revocable License

Members are valued customers of DLI, and DLI will diligently attempt to accommodate its customers. However, the opportunity to establish Season Ticket Accounts and purchase Season Tickets from year-to-year is a privilege granted by DLI in its sole discretion and which may be revoked by DLI at any time with or without cause. Neither a Season Ticket Account, nor the opportunity to establish a Season Ticket Account, constitutes any form of legal, equitable, prescriptive or contractual property right under state statutory or common law or under the United States Bankruptcy Code. Members should not form any expectations or rely upon their ability to renew a Season Ticket Account or purchase Season Tickets for any given season. The location of the Seats for Season Tickets in a Season Ticket Account from year-to-year is determined by DLI in its sole discretion.

7. Prohibited Resales

Resale of Tickets is not permitted in and around Ford Field and may result in fine or arrest. Violation of these restrictions may result in termination of the related Season Ticket Account.

8. Limited Transfer Policy and Account Consolidation 

Season Ticket Accounts are nontransferable without the prior approval of DLI, which approval may be withheld by DLI in its sole discretion. In the event that you wish to transfer or assign your Season Ticket Account to another person or business entity, the Member must contact the Ford Field Ticket Office in order to discuss the proposed transfer or assignment. As a general rule, partial transfers of Season Ticket Accounts (i.e., subdividing) will not be approved. Further, DLI reserves the right, in its sole discretion, to consolidate multiple accounts of an Member into a single Season Ticket Account.

9. Revocation of Season Ticket Accounts

DLI reserves the right to revoke any Season Ticket and Season Ticket Account without refund as a result of, without limitation, (a) violation of, or conduct undertaken with the intent to circumvent, any provision of this Season Ticket Policy, (b) violation of applicable law or any of the other policies of DLI or Ford Field, (c) any form of fraudulent activity, (d) the purchase of Tickets to Games for the primary purpose of reselling the Tickets on the secondary market, and (e) the use of Tickets to games for sweepstakes, contests or promotions without the express written consent of the NFL and DLI. Members are responsible for any liability or damages caused by their conduct as well as the conduct of anyone else using the Member’s Seats. Violations of the Fan Code of Conduct or the law by anyone using such Seats at Games will be deemed to be a breach of this Policy by the Member, and may result in the termination of your Season Ticket Account.

10. Digital Tickets 

The type of tickets (whether hard copy, digital, mobile-based, or RFID card) and delivery method of all Tickets shall be determined by DLI in its sole discretion. Member acknowledges and agrees that Club may deliver Tickets to Member via mobile application, text message, or RFID card. Season Ticket Accounts with eleven (11) or more Seats and Season Ticket Accounts on the 12-Month Payment Plan will be filled only through digital tickets issued through Ticketmaster. Any Member subject to this policy will be required to provide DLI with a valid Ticketmaster account to which the tickets are to be credited. Exceptions to this policy may be granted by DLI in its sole discretion in cases of hardship where there is a clearly demonstrated need for the issuance of physical tickets. Hardship exceptions will not be considered for any Member on the 12-Month Payment Plan or any Member with any history of (a) duplicate tickets having been presented to the same Seat at an event, or (b) fans having been ejected from the Member’s Seats for violating the Ford Field Code of Fan Conduct. The concealment of multiple accounts by a single Member to circumvent the issuance of digital tickets is a violation of this policy and may result in the termination of the Member’s Season Ticket Account.  

11. Governing Law; Jury Trial and Class Action Waiver, Dispute Resolution

This Agreement shall be governed by and construed in accordance with the internal laws of the state of Michigan without regard to its conflict of laws principles that could cause the application of laws of another jurisdiction. Each party consents to exclusive jurisdiction in any proper court located in Wayne County, Michigan for resolution of any dispute under or in connection with this Agreement. Notwithstanding the foregoing, the parties each agree that either party may unilaterally require that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate and waiver of class action, shall be resolved exclusively by final and binding individual arbitration in Detroit, Michigan. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules. Judgment on the award may be entered in any court having jurisdiction. If DLI or Member elect to resolve a dispute by arbitration, neither will have the right to a court or jury trial or to participate in a class action or class arbitration. Other customary rights that DLI and Member otherwise have if either went to court will not be available or will be more limited in arbitration, including the right to appeal. DLI and Member each understand and agree that by allowing each other to elect to resolve any dispute through individual arbitration, EACH IS WAIVING THE RIGHT TO A COURT OR JURY TRIAL. IF EITHER PARTY ELECTS ARBITRATION, THE APPLICABLE DISPUTE SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS ACTION, REPRESENTATIVE ACTION, CLASS ARBITRATION OR ANY SIMILAR PROCEEDING. The arbitrator(s) may not consolidate the claims of multiple parties.

  • Last Revised July 17, 2018

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