CAN I ENTER FORD FIELD USING A HARD STOCK OR PAPER TICKET?
No. In accordance with the National Football League's digital ticketing policies, all NFL teams are required to deliver tickets digitally. All Detroit Lions tickets and parking passes will be delivered digitally in your personal My Lions Account powered by Ticketmaster's convenient digital ticketing platform.
HOW DO I ACCESS MY SECURE DIGITAL TICKETS ON MY SMARTPHONE?
Download the Detroit Lions Official App from iTunes or App Store or the Google Play Store. Click on the "Account" tab in the bottom navigation. Login with your "Ticketmaster or My Lions Account" to view your digital tickets. When you get to the game, present your smartphone to the guest services representative to have your ticket scanned.
If you have guests and multiple tickets on your phone, swipe to navigate between them.
CAN I PRINT MY TICKET FROM HOME?
No, all tickets are fully digital and only accessible via your mobile device. Your phone is your ticket.
CAN I USE A SCREENSHOT OF MY TICKET?
No, a secure digital ticket must be presented either within the app, the mobile website or within your phone's wallet to gain entry into Ford Field. Screenshots and PDF/paper tickets will not be valid for entry. Any guests arriving to Ford Field with a screenshot/PDF/paper ticket will be directed to the box office and will need to provide photo identification to verify that they are the ticket owner of record.
WHAT HAPPENS IF MY TICKET DOESN'T SCAN PROPERLY?
That can usually be solved by turning your screen brightness to the highest setting. If that doesn't work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.
WHAT IF MY SECURE DIGITAL TICKET ISN'T WORKING IN MY APPLE WALLET ON MY iOS PHONE, WHAT SHOULD I DO?
If you're seeing Pass Disabled when trying to access your Ticketmaster tickets in your Apple Wallet, it may be for one of the following reasons:
- You may have purchased a ticket from a third-party platform that wasn't transferred correctly.
- You may not be using the latest version of iOS 16.4 and the latest version of the Detroit Lions App or the Ticketmaster App
- Your phone may not support the latest iOS which is required to add tickets to your wallet.
- Your passcode or face ID security feature should be enabled on your phone (this is an Apple security feature)
- Your zoom settings should notbe enabled on your phone.
- You may be attempting to add tickets that are already in someone else's digital wallet. Any tickets purchased from an individual Ticketmaster account can only be linked to one Apple ID.
- If you need to send another fan a ticket, please see the step-by-step guide for transferring tickets provided above or visit the FAQ How do I transfer tickets? to learn more.
Follow these steps to re-add them:
- Head to the Detroit Lions App or Ticketmaster App to find your ticket
- Ensure you've upgraded your phone to iOS 16.4 or above, you're using the latest version of our app, and ensure that any tickets within your Detroit Lions or Ticketmaster account haven't been downloaded to another fan's Apple Wallet.
- Once you're on the latest version of each, press the add-to-wallet button.
- Verify your Apple ID, and you'll be ready to go!
You can also use the rotating digital ticket barcode available in your My Lions account or Ticketmaster.com account for admission into your event.
If you can't view your digital ticket and the rotating entry token in either your Ticketmaster App or the Detroit Lions Mobile App, please contact the seller you purchased your ticket from.
WHAT IF I LOSE CONNECTIVITY / CAN'T CONNECT TO MY ACCOUNT?
Our team app includes offline mode so once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet.
WHAT IF MY PHONE BREAKS, DIES, OR IS LOST/STOLEN BEFORE I ARRIVE?
Simply come to the box office on event day, present your photo ID, and verify either your email address or mobile phone number. At that point, we'll verify that you are the ticket holder of record and provide a ticket resolution.
CAN I HAVE MULTIPLE TICKETS ON A SINGLE PHONE?
Yes; however, it's much easier to transfer to each attendee their individual ticket.
WHAT IF MY ENTIRE PARTY ISN'T WITH ME WHEN I'M READY TO ENTER?
You can easily transfer each member their ticket individually since each person entering will need a ticket to get in.
HOW DO I TRANSFER A TICKET?
It's easy! Once logged in, do the following:
- Select "Access My Ticket(s)", then choose your event and tap TRANSFER (Note: some exclusions apply for suite access, premium seating areas and complimentary tickets.)
- Select the tickets you'd like to send to another party, then select TRANSFER Tickets
- Select your favorite sharing app and TRANSFER ticket ownership to your recipient(s) via email, text or social media.
DOES THE PERSON I SEND THE TICKETS TO NEED A TICKETMASTER ACCOUNT?
Yes, if the secure digital ticket recipient doesn't have a Ticketmaster account with the Detroit Lions already, they will simply create an account when accepting the secure digital ticket.
WHAT IF I FORWARD TICKETS TO THE WRONG PERSON, CAN I RECALL THE TICKETS?
Yes, you can reclaim tickets as long as they haven't already been accepted by the recipient. Please be careful to enter your contacts email address or mobile phone number accurately when transferring tickets. Once a ticket has been claimed by the recipient, the tickets cannot be returned or recalled from the new ticket recipient.
CAN TICKET HOLDERS TRANSFER TICKETS AFTER THE EVENT HAS STARTED?
Yes; however, you cannot transfer a ticket after the ticket has been scanned for entry into Ford Field.
IS MY PERSONAL INFORMATION SECURE?
Yes, our ticketing software and ticket management systems are PCI compliant, your mobile ticketing account and password are well protected.
