Detroit Lions FAQ Tickets | Detroit Lions - DetroitLions.com

FAQ - TICKETS

DO THE LIONS ACCEPT PRINT-AT-HOME PDF TICKETS ON AN 8½” X 11” SHEET OF PAPER?

No. The Detroit Lions do NOT issue tickets in PDF format that can be printed on a home computer. Any ticket printed on an 8½” x 11” sheet of paper is not valid for admission into Ford Field.

ARE TICKETS STILL AVAILABLE FOR THE GAME?

Yes, tickets are still available for today’s game. Click here

DO I NEED TO BUY A TICKET FOR MY INFANT?

Children two (2) years of age and under will be permitted to enter Ford Field for Detroit Lions home games without a ticket. They must be seated on a parent or guardian’s lap and must not interfere with the sightlines and/or enjoyment of other fans. All patrons three years old and older must have a ticket to gain entrance into Ford Field for Detroit Lions games. Ford Field reserves the right to modify this policy at any time.

HOW CAN I GET SEAT UPGRADES?

Fans wishing to upgrade seating may do so through the Detroit Lions mobile app by navigating to “One Pride Experiences” within the app (subject to availability). Upgrades typically become available 48-72 hours prior to kickoff. An upgrade purchased through the Detroit Lions app is only an upgrade from your current ticket location. An upgrade alone is not valid for admission into the stadium.

ARE THERE ANY EXCLUSIVE ENTRANCES FOR CLUB & SUITE GUESTS?

There are exclusive entrances for Club & Suite guests at the Gate A Executive Entrance, and Gates D & G with Club and Suite signage posted at each gate.

WHERE ARE THE WILL CALL WINDOWS?

The Ford Field Ticket Office Will Call windows are located outside on the west side of the stadium on Brush Street next to Gate A. During Lions home games and most Ford Field events and concerts, Will Call tickets may be picked up & dropped off at any Gate A ticket window, starting three hours before the start of the game or event. Tickets will not be released if the name and/or photo on the ID or credit card does not match.

ARE THERE ANY EXCLUSIVE ENTRANCES FOR CLUB & SUITE GUESTS?

There are exclusive entrances for Club & Suite guests at Gates A, D & G with appropriate signage posted at each gate.

WHERE ARE THE WILL CALL WINDOWS?

The Ford Field Ticket Office Will Call Windows are located outside on the west side of the stadium on Brush Street next to Gate A. During Lions home games and most Ford Field events and concerts, Will Call tickets may be picked up and dropped off at Windows 22-26, up to three hours before the start of the game or event. Tickets will not be released if the name and/or photo on the ID or credit card does not match.

HOW CAN I PICK UP TICKETS FROM WILL CALL?

In order to pick up Will Call Tickets, guests are required to present: 

A valid state or government issued photo ID, driver’s license, or passport. A valid ID must be duly issued by a government agency and include a photo and signature. 

The credit card used to purchase the tickets and the order or account number.

CAN I LEAVE TICKETS FOR SOMEONE AT WILL CALL?

In order to drop off Will Call Tickets, guests must provide accurate information and comply with the following terms: 

Tickets must be purchased at www.detroitlions.com, www.fordfield.com, NFL Ticket Exchange or by visiting the Ford Field Ticket Office. Will Call will not be accepted if the original account holder or purchaser cannot be validated. 

The ticket envelope must be filled out legibly with the correct name and exact spelling as it appears on the photo ID of the person picking up the tickets. Also write the number of ticket(s) that are being left and your name (individual leaving the tickets) and a cell phone number. 

Guests can drop off a maximum of two (2) envelopes.

WHAT TIME DOES THE WILL CALL CLOSE?

Ticket windows are open for Will Call assistance 3 hours prior to the start of Lions games and up until the beginning of the 3rd quarter. After the beginning of the 3rd quarter please go to the Gate A main entrance of Ford Field for assistance to pick up your Will Call.

WHAT IF I LOST MY TICKETS?

Guest with tickets which are lost, stolen, or destroyed may report to the outside Gate A ticket windows. On game or event day, the Ticket Office is open three hours prior to the start of the event unless otherwise designated. The Ticket Office will attempt to resolve the ticket issues. This policy also applies to tickets that are presented at the Ford Field entrance gates bearing the wrong date. If possible, guests should contact the Ticket Office prior to the event date for resolution at 313-262-2008 or by emailing MyLions.Account@lions.nfl.net.

WHAT IS THE CUTOFF TO BUY TICKETS ONLINE?

Tickets can be purchased online at www.detroitlions.com up until 3 hours before the start of the game or through our Call Center at 313-262-2008 until midnight before the day of game. On game day both ticket offices (Gate A and Gate G) will be open for in-person purchases 3 hours before the start of the game until the beginning of the 3rd quarter. Tickets may also be purchased at NFL Ticket Exchange until kickoff.

CAN I GET IN WITH TICKETS PURCHASED FROM OTHER SOURCES?

Valid tickets are allowed in regardless where they were purchased. If a ticket cannot be scanned due to counterfeit, tickets already entered into the stadium, or sold in violation of any applicable law, they will not be honored. Ford Field reserves the right to refuse or modify this policy at any time and is not responsible for invalid tickets that do not scan into the stadium.