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Ford Field

Ticket Policies & Information

Address/Account Name Changes
Please keep us informed about account adjustments such as address changes, contact changes for organizations, new phone numbers, etc. Submit new information (on letterhead, if applicable) in writing along with a copy of your photo identification to: Ford Field Ticket Office, 2000 Brush St., Detroit, MI 48226. Always refer to your account number when corresponding with the Ford Field Ticket Office. It is the responsibility of the season ticket holder to notify us of any account changes.

Advance Ticket Sales
The Ford Field Ticket Office is located outside of Gate A on the southwest side of the stadium. During Lions games, advance ticket sales for upcoming events at Ford Field will be sold at the indoors ticket windows, just inside of Gate A.

Children
Children two (2) years of age and under will be permitted to enter Ford Field for Detroit Lions home games without a ticket. They must be seated on a parent or guardian's lap and must not interfere with the sightlines and/or enjoyment of other fans. Strollers, infant car seats and carriers are not permitted.

Club Seats
Club Seats are available for purchase on a season basis. Click Here for more information, or call 313-262-2002.

Duplicate Tickets
If duplicate tickets exist, please notify an usher or security guard immediately.

Lost or Stolen Tickets
Season tickets which are lost, stolen, or destroyed may be replaced with a seat authorization pass for an individual game. The fee for an authorization pass is equal to the face value of the lost or misplaced ticket. Payment must be made by cash or check only, at the time the pass is issued. If the unused ticket(s) are returned to the Ticket Office no later than ten days after the end of the season, a refund will be issued to the Season Ticket Holder of Record. This policy also applies to tickets that are presented at the Ford Field entrance gate bearing the wrong date.

If possible, please contact the Ticket Office prior to the event date in this situation. On game or event day, the Ticket Office will be able to assist no earlier than two hours prior to kickoff.

Premium Suites
For suite sales and inquiries, Click Here to email a suite sales representative or call (313) 262-2001.

Re-Entry Policy
A very limited re-entry policy is in place for medical conditions only. Medical-re-entries will be directed through First Aid stations.

Revocable License
Your ticket is a revocable license. It may be revoked and admission refused at the sole discretion of Ford Field and the Detroit Lions. Ford Field and the Detroit Lions reserve the right, without the refund of any portion of your ticket purchase price, to refuse admission or eject any person whose conduct is deemed disorderly or fails to comply with the terms and conditions contained therein.

Risk
Guests are at their own risk with respect to the dangers incidental to football games and other events whether occurring prior to, during, or after the actual game or event. Ford Field and the Detroit Lions are not responsible for lost, stolen, or damaged property.

Scalping
Ticket Scalping is not permitted on Ford Field grounds.

Will Call
The Will Call window (Gate A) is designed to allow guests to pick up tickets on game day or event day. Tickets may be left at will call by a player, staff member or Ticketmaster only. Guests may not leave tickets or other items at Will Call for other guests.

Zero Tolerance
The Detroit Lions and Ford Field will revoke the season tickets of those individuals whose conduct is determined inappropriate. Please be aware that the Season Ticket Holder is accountable for the conduct of his or her guests. Should a guest using the season tickets behave in unacceptable ways, the season tickets will be revoked, even if the Season Ticket Holder is not directly involved. We invite you to report any unruly and unacceptable conduct to Ford Field security.